Consumer Alert

The official MocaMoca mobile application is available ONLY on the Google Play Store.

MocaMoca does not authorize, operate, endorse, or distribute any mobile application through Apple’s App Store (iOS) or through unofficial third-party download websites.

If you encounter any application, website, social media account, advertisement, or online service claiming to represent MocaMoca outside our official channels, please exercise caution and verify its legitimacy before sharing personal information or conducting any transaction.

Unauthorized use of the MocaMoca name, logo, or branding may expose consumers to fraud, identity theft, financial loss, or misuse of personal information.

Official MocaMoca Verification

To protect yourself from scams and impersonators, always verify that you are communicating with official MocaMoca channels.

Before sharing personal information or submitting any application, please verify:

• The official website domain
• The official Google Play Store application
• Official social media pages
• Official customer support channels
• Official email addresses

If you are uncertain whether a communication, website, social media account, or mobile application is legitimate, please contact MocaMoca Customer Support for verification before proceeding.

Official MocaMoca Mobile Application

Important Consumer Advisory

The official MocaMoca mobile application is available exclusively through the Google Play Store.

At present, MocaMoca does not authorize any application on Apple’s App Store (iOS).

Consumers should avoid downloading applications that claim to represent MocaMoca from unauthorized sources or platforms.

Always verify the authenticity of any application before installation.

Advisory Regarding Unauthorized Apps and Brand Impersonation

MocaMoca has received reports that unauthorized third parties may attempt to misuse the MocaMoca name, logo, branding, or reputation through:

• Mobile applications
• Websites
• Social media pages
• Online advertisements
• Messaging platforms
• SMS communications
• Email campaigns

These activities are not authorized, endorsed, or affiliated with MocaMoca.

MocaMoca actively monitors and reports unauthorized uses of its intellectual property and cooperates with relevant platforms and authorities to help protect consumers from fraud and deception.

How to Identify Potential Scams

Be cautious if you encounter any of the following:

• Requests for upfront payments before loan processing
• Requests to transfer funds to personal bank accounts or e-wallets
• Unofficial websites with unusual domain names
• Social media accounts with limited activity or recent creation dates
• Messages creating urgency or pressure
• Requests for passwords, PINs, OTPs, or account credentials
• Communications containing suspicious links or inconsistent branding

If something appears suspicious, stop the transaction and verify through official MocaMoca channels.

Protecting Your Personal Information

Consumers are encouraged to:

• Keep passwords and account credentials confidential
• Never share one-time passwords (OTPs)
• Review privacy permissions before installing applications
• Use secure internet connections when submitting information
• Monitor accounts for unusual activity
• Report suspected data misuse immediately

Protecting personal information is a shared responsibility between service providers and consumers.

Responsible Borrowing Resources

MocaMoca supports responsible financial decision-making.

Before applying for any loan, consumers should:

• Understand all fees, charges, and repayment obligations
• Borrow only amounts they can comfortably repay
• Review terms and conditions carefully
• Compare financial products when appropriate
• Seek clarification regarding any unclear provisions

Financial literacy helps consumers make informed borrowing decisions and avoid unnecessary financial stress.

Report Fraud, Impersonation, or Suspicious Activity

If you encounter:

• A suspected fake MocaMoca application
• Unauthorized use of the MocaMoca brand
• Fraudulent communications claiming to represent MocaMoca
• Suspicious websites, advertisements, or social media accounts
• Scam SMS messages or emails

Please report the incident immediately.

Information to Include

To help us investigate, please provide:

• Screenshot or screen recording
• Website URL or application link
• Social media page URL
• Phone number or email address involved
• Description of the incident
• Date and time of occurrence

Where to Report

Report Directly to MocaMoca

Email:
help@mocamocatech.com

Customer Support:
https://copperstoneph.com/contact-us

Official Website:
www.copperstoneph.com

Subject Line:
REPORT OF SUSPECTED MOCAMOCA IMPERSONATION

Report to Google Play Store

If an application improperly uses the MocaMoca name, logo, trademarks, or branding on Google Play, users may also report the application directly through Google’s app reporting mechanisms.

Report to Apple App Store

If an application on Apple’s App Store falsely claims affiliation with MocaMoca or improperly uses MocaMoca branding, users may report the application directly through Apple’s reporting channels.

Report to Philippine Authorities

For suspected online fraud, phishing, identity theft, cybercrime, or misuse of personal information, consumers may also file reports with the appropriate Philippine government agencies responsible for cybersecurity, cybercrime investigation, consumer protection, and data privacy enforcement.

1. Securities and Exchange Commission (SEC)

Primary agency for online lending and financing companies. The SEC regulates lending and financing companies, including online lending platforms.

Complaint Portal:

• SEC iMessage Complaint System

Online Lending Information & Complaints:

• SEC Lending and Financing Complaints Page

Report if the app:

• Is operating without SEC authority
• Charges abusive fees or interest
• Uses illegal collection practices
• Engages in threats, harassment, or public shaming

2. National Privacy Commission (NPC)

If the app accessed your contacts, photos, SMS, location, or shared your information without consent, report it to the NPC. Government agencies have specifically warned about online lending platforms involved in harassment, intimidation, and privacy violations.

Complaint Email:

• complaints@privacy.gov.ph

Website:

• National Privacy Commission

Report if the app:

• Texts or calls your contacts
• Posts your personal information online
• Accesses phone data without proper consent
• Uses debt-shaming tactics

3. Philippine National Police Anti-Cybercrime Group (PNP-ACG)

If there are:

• Death threats
• Extortion
• Online harassment
• Cyberbullying
• Identity theft

File a complaint with the cybercrime authorities.

Website:

• PNP Anti-Cybercrime Group

Cybercrime Reporting Portal:

• Cybercrime Reporting System

4. Department of Information and Communications Technology (DICT)

The DICT has also partnered with the SEC and NPC in issuing public advisories regarding abusive online lending platforms.

Website:

• Department of Information and Communications Technology

5. Google Play Store and Apple App Store

Report the app to help remove it from app stores:

Google Play Reporting

• Google Play Report Form

Apple App Store Reporting

• Apple Report a Problem

Evidence to Gather Before Filing

The stronger your evidence, the better:

• Screenshots of threats or harassment
• Collection text messages
• Call logs
• App name and developer name
• Google Play/App Store URL
• Loan agreement screenshots
• Proof of payments
• Screenshots showing contact-list access
• Social media posts used for debt shaming

If the App Is Harassing Your Contacts

File complaints with both the SEC and NPC immediately. The SEC handles illegal collection practices while the NPC handles data privacy violations. Government advisories have specifically identified harassment, intimidation, public shaming, and unauthorized use of personal data as serious concerns involving some online lending platforms.

If you tell me the exact app name, I can also help check whether it is SEC-registered, previously flagged by regulators, or appears on any advisory lists.

MocaMoca’s Commitment to Consumer Protection

MocaMoca is committed to:

• Promoting consumer awareness and financial literacy
• Supporting responsible lending practices
• Protecting customer information
• Combating fraud and impersonation
• Cooperating with regulators and platform operators
• Continuously improving consumer safety measures

Consumer trust is earned through transparency, accountability, and responsible service.

If you see something suspicious, report it immediately.

Together, we can help protect consumers from online fraud and brand impersonation.

Last Updated: June, 2026